Privacy Policy

This Privacy Policy explains how Orca Garage Doors (“we,” “us,” or “our”) collects, uses and discloses personal information when you visit this website, submit a service request, or contact us about garage door service. Orca Garage Doors is operated by 2505025 Ontario Ltd. We serve the Greater Toronto Area, Ontario. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

Information we collect

• Service request details. When you submit the “Request Service” form we collect your name, phone number, city or postal code, and the description of the problem you provide.
• Phone calls. When you call us we receive your phone number and whatever details you choose to share — your name, service address and a description of the garage door problem — so we can quote, schedule and perform the work.
• Technical information. Standard web request data such as browser and device type, approximate region, referring website, the pages you viewed and the time of your visit.
• Advertising measurement data. This site is used as a destination for social media and search advertising. When you arrive from an ad, the link may include campaign parameters and a click identifier that tell us which ad brought you here, and calls or submitted service requests may be counted as conversions.

How we use information

• To call you back, quote work, and schedule and complete garage door service.
• To keep records of the service we performed for you.
• To measure which advertising and pages lead to service requests and calls.
• To keep the website secure, working and fast.
• To meet legal, tax, insurance and record-keeping obligations.

By submitting the service request form you consent to us contacting you by phone, text or email about that request. You can withdraw that consent at any time.

Cookies, pixels and advertising measurement

This site is built to load without unnecessary third-party scripts. Where advertising measurement (such as a Meta advertising pixel and its server-side equivalent) is enabled, it may store or read cookies and identifiers on your device and report page views, calls and submitted service requests to the advertising platform so we can measure results. That measurement is used to understand traffic and ad performance for our garage door business. You can block or delete cookies in your browser settings, and adjust ad preferences with the advertising platform; the site continues to work normally, including the phone links.

Sharing information

We do not sell your personal information. We share it only with service providers who help us run our business — website and database hosting, email delivery, phone service, advertising platforms used for measurement, and scheduling or payment tools — and only as needed for those services. Some of these providers may store or process data outside Canada, where it can be subject to the laws of that jurisdiction. We may also disclose information where required by law or to protect our legal rights.

Retention

We keep service records for as long as needed to support the work performed, honour any applicable warranty on that work, and meet legal and accounting requirements. Technical and advertising measurement data is retained only as long as it is useful for those purposes.

Your rights

You may ask what personal information we hold about you, ask us to correct it, ask us to delete it (subject to records we are required to keep), or ask us not to contact you again. Contact us using the details below and we will respond within a reasonable time.

Security

Service requests are transmitted over an encrypted connection and stored in an access controlled database. No method of transmission or storage is completely secure, but we use reasonable safeguards appropriate to the sensitivity of the information.

Children

This website is intended for homeowners and property managers. We do not knowingly collect information from children.

Changes to this policy

If we change how we handle personal information, we will update this page and the “Last updated” date above.

Contact us

Orca Garage Doors · 2505025 Ontario Ltd.
Serving the Greater Toronto Area, Ontario
Email: info@orcagaragedoors.ca
Phone: (647) 247-4968